Interactive Kiosk Market

Interactive Kiosk Market Overview

The global Interactive Kiosk Market size was valued at USD 29.51 billion in 2023 and is predicted to reach USD 49.45 billion by 2030 with a CAGR of 7.6% from 2024-2030. The interactive kiosk market also known as digital kiosk market includes manufacturing, installation, and management of self-service kiosks that enable users to perform tasks independently. These interactive kiosks have touchscreens, motion sensors, and voice recognition to ease user engagement and transactions, removing the necessity of staff assistance. Interactive kiosks provide businesses with advantages as they improve customer satisfaction through convenient access, around-the-clock availability, and tailored engagements.

These booths boost sales by offering specific promotions and advertising chances, guaranteeing secure transactions. They are commonly utilized in retail for self-service checkout, healthcare for patient registration, hospitality for automated check-in, transportation for ticket issuance, banking for ATM services, restaurants for self-ordering, and government services for sharing information. Thus, interactive kiosks are adaptable devices that enhance customer service, operational efficiency, and data gathering in multiple sectors.

Market Dynamics and Trends

Rising adoption of interactive kiosks in the food and beverage industry is propelled by consumer’s increasing preference for self-service options and their demand for quick and convenient access to information and services. For example, in February 2023, Bludot Technologies introduced a transformative self-service food ordering kiosk known as the Halo Retail Self-Service Kiosk. This innovative solution aims to revolutionize the convenience and enhance customer experiences by reducing queue times, increasing spend per visit, and improving overall foot traffic.

Additionally, increasing adoption of interactive kiosks in the transportation industry is driven by the need for efficient and quick ticketing and check-in processes that results in reduced queues and enhanced passenger convenience. Additionally, the demand for real-time information on schedules, routes, and services leads to improved travel experiences and higher passenger satisfaction. In January 2022, iNUI Studio launched its touchless interactive kiosks in partnership with Samsung Electronics that enables users to interact without physical contact. This kiosk is deployed in places such as Luxembourg's CFL train stations and at St-Hubert restaurants in Canada, enhancing user experience while promoting hygiene and safety.

Additionally, the expanding retail and hospitality sector is driving the usage of interactive kiosks as they improve customer interactions and simplify operations. In November 2023, Mews introduced a kiosk solution with the goal of cutting down check-in times at hotels. The Mews Kiosk aims to simplify the check-in procedure, reportedly cutting down check-in times by one minute. It offers features such as automated identity verification, payment acceptance, and loyalty program lookup, all of which can be integrated with a property's PMS system.

However, the substantial upfront investment required for the design, manufacturing, and implementation of interactive kiosks acts as a significant restraining factor the market expansion. On the contrary, the integration of artificial intelligence (AI) in interactive kiosks to provide more personalized and context-aware interactions is further expected to create ample opportunity for the interactive kiosk market growth. This enhances the kiosk's ability to understand user preferences to offer tailored recommendations, and adapt dynamically to changing user needs. For instance, in November 2023, Versicles Technologies launched an AI-driven digital health kiosk known as Prognosis that provides basic diagnostics such as blood pressure, blood sugar, heart conditions, temperature, and weight instantly and accurately.

Market Segmentation and Scope of Study

The interactive kiosk market report is divided on the basis of offering, type, location, panel size, end user and region. On the basis of offerings, the market is categorized into hardware, software and services. On the basis of type, the market is segmented into public information kiosks, financial service kiosks, hospital registration kiosks, check-in kiosks, self-service kiosks, and other types. On the basis of location, the market is divided into indoor interactive kiosk and outdoor interactive kiosk. On the basis of panel size, the market is classified into 17-32 inches display and above 32 inches display. On the basis of end users, the market is bifurcated into retail, bfsi, healthcare, hospitality, airports, it/telecommunication, government, food & beverages, travel & tourism, and other end users. Regional breakdown and analysis of each of the aforesaid segments includes regions comprising of North America, Europe, Asia-Pacific, and RoW.

Geographical Analysis

North America dominates the interactive kiosk market share at present and is expected to continue its dominance throughout the forecast period. This is attributed to the growing need for interactive kiosks at airports to offer travelers quick and convenient access to important information such as foreign currency exchange, boarding passes, and directions. For example, in June 2022, Travelex launched an automated, self-serve currency kiosk at Heathrow Airport to offer customers more choice and convenience in foreign exchange transactions.

Also, the rising adoption of interactive kiosks in the hospitality industry is fueled by the growing preference for self-service options among consumers. Consumers appreciate the convenience and efficiency of accessing information and complete transactions independently. For instance, in March 2023, SumUp launched a new Kiosk solution aimed at improving efficiency for merchants, particularly in sectors such as quick-service restaurants and sports venues. The Kiosk solution allows customers to order, pay, and retrieve their orders independently via self-service kiosks.

On the other hand, Asia-Pacific is considered fastest growing region in the interactive kiosk industry owing to the region's rapid urbanization and high population density which create a need for efficient and accessible services. Interactive kiosks address this demand by providing self-service options for tasks such as ticketing, information retrieval, and payments, improving overall service efficiency.

For instance, in July 2024, IKEA is enhancing customer experience by introducing self-service kiosks in all its stores, allowing shoppers to independently explore products and make purchases. This initiative aligns with IKEA's vision of improving everyday life for customers while enabling employees to focus on more personalized interactions.

Moreover, the leading companies are adopting various business strategies including product launch and business expansion, which in turn is boosting the market growth. For instance, in May 2023, Samsung introduced a new high-performance kiosk, the KMC-W, built on the Windows 10 IoT enterprise operating system. This kiosk features an interactive 24-inch display with expanded software compatibility, catering to various industries such as food and beverage, retail, travel, and healthcare.

Competitive Landscape

Various key players in the interactive kiosk industry include Kiosk Information Systems, Olea Kiosks Inc., Meridian Kiosks, Advanced Kiosks, NCR Atleos, Diebold Nixdorf Incorporated, Advantech Co., Ltd, iQmetrix, Glory Global Solutions, Peerless-AV and others. These key players are opting various strategies such as product launch to maintain their dominance in the market.

For instance, in January 2024, Kiosk Information Systems launched the Kiosk Integration Exchange that aims to facilitate collaboration between third-party technology providers and enable them to integrate their capabilities with Kiosk Information Systems platforms. The exchange features a hardware integration module that eliminates expensive customizations and addresses various use cases across multiple sectors.

Moreover, in January 2024, Olea Kiosks partnered with HID to integrate camera identification system featuring artificial intelligence (AI) driven facial recognition technology into Olea's kiosk platform. This collaboration aims to enhance user check-in and authentication processes across various industries such as healthcare, hospitality, retail, banking, government, transportation, and airport and border crossing operations. 

Key Benefits

• The report provides quantitative analysis and estimations of the interactive kiosk market from 2024 to 2030, which assists in identifying the prevailing market opportunities.

• The study comprises a deep-dive analysis of the current and future interactive kiosk market trends to depict prevalent investment pockets in the market.

• Information related to key drivers, restraints, and opportunities and their impact on the interactive kiosk market is provided in the report.

• Competitive analysis of the players, along with their market share is provided in the report.

• SWOT analysis and Porters Five Forces model is elaborated in the study.

• Value chain analysis in the market study provides a clear picture of roles of stakeholders.

Interactive Kiosk Market Key Segments

By Offering

• Hardware

• Software

• Service

By Type

• Public Information Kiosks

• Financial Service Kiosks

• Hospital Registration Kiosks

• Check-in Kiosks

• Self-Service Kiosks

• Other Types

By Location

• Indoor Interactive Kiosk

• Outdoor Interactive Kiosk 

By Panel Size

• 17-32 inches display

• Above 32 inches display

By End Users

• Retail

• BFSI

• Healthcare

• Hospitality

• Airports

• IT/Telecommunication

• Government

• Food & Beverages

• Travel & Tourism

• Other End Users

By Region

• North America

  • The U.S.

  • Canada

  • Mexico

• Europe

  • The UK

  • Germany

  • France        

  • Italy        

  • Spain        

  • Denmark        

  • Netherlands        

  • Finland        

  • Sweden        

  • Norway        

  • Russia        

  • Rest of Europe    

• Asia-Pacific

  • China

  • Japan

  • India

  • South Korea

  • Australia

  • Indonesia

  • Singapore

  • Taiwan

  • Thailand

  • Rest of Asia-Pacific

• Rest of the World

  • Latin America

  • Middle East

  • Africa

REPORT SCOPE AND SEGMENTATION:

Parameters	Details
Market Size in 2023	USD 29.51 Billion
Revenue Forecast in 2030	USD 49.45 Billion
Growth Rate	CAGR of 7.6% from 2024 to 2030
Analysis Period	2023–2030
Base Year Considered	2023
Forecast Period	2024–2030
Market Size Estimation	Billion (USD)
Growth Factors	Rising preference among consumers for self-service kiosk options is propelling the market. Increasing adoption of interactive kiosks in the transportation industry drives the market expansion. Growing retail and hospitality industry drives the adoption of interactive kiosks.
Countries Covered	28
Companies Profiled	10
Market Share	Available for 10 companies
Customization Scope	Free customization (equivalent to up to 80 working hours of analysts) after purchase. Addition or alteration to country, regional, and segment scope.
Pricing and Purchase Options	Avail customized purchase options to meet your exact research needs.

KEY PLAYERS

• Kiosk Information Systems

• Olea Kiosks Inc.

• Meridian Kiosks

• Advanced Kiosks

• NCR Atleos

• Diebold Nixdorf Incorporated

• Advantech Co., Ltd

• iQmetrix

• Glory Global Solutions

• Peerless-AV